Our Products
Kate & Company provides handcrafted pieces made with semi-precious gemstones, freshwater pearls, coral, sterling silver and 14K gold-filled findings and chain. Some pieces, due to natural variation and uniqueness of certain materials, may differ slightly and may be made in extremely limited quantities. If you see an item you would like to purchase, we always suggest you do so as soon as possible. We cannot always guarantee the availability of our products.
Since all jewelry is handcrafted, it is possible that it may tangle or snag. Like most jewelry, we recommend that it be handled with care. Excessive exposure to air may cause some metals and gemstones to change color over time. For this reason, we recommend storing jewelry in an air-tight environment.
Colors
All of the products pictured are handmade. The colors of each product are accurate, although they may vary when using different computer monitors and printers. If you have any questions regarding the color of the product, please contact kate@katecojewelry.com
PayPal
Kate & Company utilizes the services of PayPal to process transactions on this site. When you place your order, you will have the option of paying via PayPal or with a major credit card. It is not necessary to have a PayPal account to shop with us. After you place your order, you will receive an email from "-----------" confirming your order. This email will identify how the charge will appear on your credit card statement, if applicable. We process orders as quickly as possible.
Gifts
Please contact kate@katecojewelry.com All gift certificates expire 6mo from date of issue.
During the checkout process you will be see a text box on your shopping cart page. If the item you are ordering is a gift, please include your gift message in this box so we can enclose a gift card with your purchase. Orders identified as "gift" will be sent without a packing slip so the recipient will not see the cost of the item being sent.
All Jewelry pieces are presented in organza pouches and can include a card with message if given as a gift.
Shipping
All jewelry is handmade, and not all pieces are ready to order, so please allow up to two weeks for delivery for all pieces.
Standard shipping is USPS priority (2-3 day) for the shipping & handling cost of $8. All packages are insured. If you require a rush order, we can ship via FedEx for the shipping & handling cost of $20. New York sales tax (---) will also be added to orders being shipped to addresses in New York.
Order Status
Please e-mail us at kate@katecojewelry.com to inquire about the status of your order. Should you wish to speak to someone directly, please include your phone number and the best time to reach you and we will contact you. Please be sure to specify your time zone.
No Sales Tax
Only orders placed within the state of New York will be charged sales tax.
Return Policy
We want you to love what you purchase from Kate & Company. However, if for some reason you are not completely satisfied with any item you have purchased from us, we will happily refund your money. Returns must be made within 14 days of receipt and shipped to us in the original packaging, along with your packing slip. Please contact us for instructions on where to ship your return. All items must be returned in their original, unworn condition. Please ship your items via insured mail. You are responsible for your own shipping charges on returns unless you were sent the wrong item, in which we will refund the cost of your return shipping. After we receive your item, we will promptly credit you for the amount of the item. Should you wish to exchange an item, you will need to first return the unwanted item and then place a new order for the new item.
We make every effort to provide the most accurate descriptions and photos of each of our products. However, not all colors appear the same on all monitors. Due to the nature of materials used, there will always be slight variations in color, shape and size of the natural stones we utilize.
Out of Stock Items
We strive to only show available products online. In the unlikely event the item you have ordered is out of stock, we will notify you right away and let you know if we are able to custom create a similar item for you.
Custom Orders & Matching Sets
We love custom orders! If there is something special you have in mind that you don’t see on our website, or if a piece that you are interested in does not come in a matching set (ie. a bracelet or earrings to go with a matching necklace), please contact us and we may be able to make it for you.
Transactions
Kate & Company utilizes the services of PayPal to process transactions on this site. We do not store any of your sensitive credit card information on our servers. You are encouraged to read and understand their Privacy Policy and Terms of Service before placing an order on this site.
Repairs
In the unlikely event your piece breaks, Kate & Company will repair it free of charge (less shipping costs) within three months of date of purchase. After that time, we will perform repairs for a fee. Please contact us first to discuss the nature of the repair required.
Retailers
If you are a retailer interested in carrying Kate & Company Jewelry in your boutique or shop, please contact us.
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